Thank you for shopping at Pak Shahi. We are committed to providing you with high-quality herbal and wellness products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You also need to have the receipt or proof of purchase.
2. Non-Returnable Items
Certain types of items are exempt from being returned. These include:
3. How to Initiate a Return
To initiate a return, please contact us at [Your Contact Information] with your order number and details about the product you would like to return. We will provide you with instructions on how to return the item.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Information] and send your item to [Your Return Address].
6. Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your Contact Information] with photos of the damaged or defective product. We will arrange for a replacement or refund as quickly as possible.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].